Broadband
When your technician is the only thing between a customer and their favorite TV show or high speed internet, they better be on time and qualified for the type of job. A fleet tracking system is critical to improving dispatching efficiency and provides an objective view of activity in the field.
Keeping Customers Satisfied and Your Technicians On-Schedule
Thousands of work orders spread across hundreds of technicians make every day a logistical challenge, especially when trying to provide great service while reducing costs. Add trying to gather relevant data from inventory systems, billing systems and workforce management to the mix and decision-making can feel more like guesswork than strategy. That’s where a fleet tracking system can help.
A Proven Partner and Problem-Solver for Broadband
Using our experience with existing customers in the marketplace, we’ve developed product features and integration points specifically with Broadband Service Providers (BSPs) in mind. The result is the powerful combination of an objective view of driver activity with critical work order information to deliver deeper insight and more confident decision-making for supervisors and management teams.
Customers demand better, faster service and support or they will switch service providers.
- Our real-time tools provide maps, reports and alerts to improve urgent call response times and keep commitments to customers.
High fuel costs are eroding margins and overtime expenses won’t go away.
- Our Travel & Stops Report serves as the timecard for your fleet, tracking hours on the job and miles on the road.
- Our comprehensive suite of reports let you attack fuel costs from every angle with insight on speeding, idling and routing.
The size of the organization and complex back office environment makes implementing new systems difficult and time consuming.
- Our integration capabilities remove the burden from your team for integrating with systems like ARRIS WorkAssure or other work order management solutions.
- Our fast start process provides personal, dedicated support with an implementation specialist.
- Once you’re up and running, our account tools give you complete control to manage your account without a call to customer service.
Systems in place rely on manual input and experience to build a view of field activity that drives policy.
- Our system removes manual intervention to provide the objective view on-field activity needed for accurate decision-making.
- Our unique Analytics tools let managers quickly see trends across their fleet or compare divisions to each other.
Unexpected vehicle failures create surprise expenses and customer dissatisfaction; managing preventative maintenance is a huge paperwork challenge.
- Our vehicle maintenance tools replace surprise repairs and their high costs with scheduled service plans and mileage driven alerts you create and control.
