MJ Frick Company Inc.
Industry: Residential &
Commercial HVAC
Number of Vehicles: 11
Number of Vehicles: 11
Overall Corporate Goal:
With more than 29 years in the heating and cooling business, MJ Frick Company is dedicated to providing the best possible service for its customers. This commitment allows MJ Frick to provide a system and solution that fits each customer’s unique needs and they have earned a reputation for doing the job right the first time.
Challenges:
Operations Manager, Michelle Bengert and the MJ Frick team recognized several areas the company hoped would improve their quality of service:
- Scheduling each technician’s day more efficiently.
- Identifying the closest technician to a job to provide faster response for urgent calls and win new business.
- Providing immediate and accurate ETAs to customers who want to know what time a technician would arrive at their location.
- Verifying timecards and payroll by understanding exactly where each technician spends his day between on-site time and travel time.
Mobile Control's Impact:
Michelle and her team use several key features every day, including:
- Real-time location to determine ETA and provide updates.
- Routing capabilities to map out each technician’s route for the day.
- Travel & Stops Reports to identify where a vehicle has been, the length of time spent at each stop, and if a vehicle left or entered an area defined by a GeoFence.
Results:
- MJ Frick Company has added new revenue to the business and has increased their customer base and
their number of service contracts.
- There are less discrepancies on timecards, and payroll costs have decreased since technicians can no longer work side jobs on the clock or report extra hours they did not work.
- The company feels it has raised the level of employees they hire and keep on staff because Mobile Control helps the technicians to be honest.
- Fuel and maintenance expenses have decreased, as technicians are taking more efficient routes and there is less wear and tear on the company vehicles.
