Varment Guard Environmental Services Inc.

Industry: Field Service
Number of Vehicles: 47

Overall Corporate Goal:

To expand the company, increase customer satisfaction and reduce fuel consumption by 10%.

Challenges:

Employees were abusing company equipment on and off the clock, costing Varment Guard time and money. Additionally, management could not see what was happening on or between, so there was no real way to manage employee behavior to eliminate downtime between stops. Without a method for knowing the routes drivers were taking, there was no easy way to identify opportunities where savings in fuel costs and mileage for the entire fleet were possible.

Additionally, there was no method of verifying arrival and departure times for customers who frequently requested this information. There was also no way to know which truck was closest to an emergency call and which vehicle should be dispatched to that site. Lastly, when a customer called to complain of excess speed or unfavorable driving habits, there was no way to verify which vehicle they were referencing unless they could identify the truck number.

Solution:

Varment Guard implemented SageQuest’s Mobile Control GPS tracking applications to receive insight into their fleet activities, including:

  • Access to view all company vehicles on the map so dispatchers and managers know which vehicle is nearest to a job and can optimize routing of their vehicles.
  • A breadcrumb trail and Travel & Stops Reports so managers can monitor or review where their vehicles have been.
  • The ability for managers to receive GeoFence notifications when a vehicle enters or exits an area of interest on the map.
  • The ability for managers to receive excess speeding alerts and notifications of vehicle use outside allowable hours.

Results:

Enjoying an 18% savings on fuel was just the start for Varment Guard. Along with solid return on investment, they found:

  • Elimination of unscheduled and unauthorized use of company equipment.
  • Increased productivity of drivers.
  • Ability to re-route drivers as needed.
  • Shorter routes resulting in fewer miles driven.
  • Increased driver safety and security.
  • Enhanced customer service and satisfaction.
  • Enhanced customer communication with verifiable times on job site.
  • Quicker response to roadway complaints by identifying the correct driver as the call comes in.
  • Better quality training with a start of day route map and now an end of day actual road map to show employee where there are areas to improve.

More Case Studies