Buckeye CableSystem, Inc.®

Industry: Broadband
Number of Vehicles: 152

Overall Corporate Goal:

To meet the demand for excellence in customer service, it was fundamental to find a cost-effective method that would streamline operations and would benefit Buckeye Cable, its employees, and its customers.

Challenge:

Daily service calls were dispatched to technicians automatically based on the air mile distance between jobs. With no way to verify driving time, mileage or wrench time, it was difficult to measure the efficiency of the in-house routing system and the productivity of the mobile workforce. This caused excessive fuel costs, unnecessary vehicle wear and unnecessary overtime expense.

Service calls were manually assigned based on the location of a technician’s current call, without considering the actual real-time location of the vehicle.

If a technician was on a lunch break or fuel stop, this often meant opportunities to route a closer technician were missed. This often resulted in excessive driving with technicians frequently crossing paths.

Solution:

Buckeye CableSystem implemented SageQuest’s Mobile Control GPS tracking software to receive insight into their fleet activities:

  • Real-time visibility into their fleet operations, which now allows them to see a breadcrumb trail of each vehicle, including starts and stops throughout the day, engine idle time, speeding, and whether or not the technician entered or exited an unauthorized area.
  • Reports and Alerts used as monitoring tools, enabling them to better understand how long each type of ticket should take and the skill level of the technician needed for the job.
  • The ability to dispatch the closest vehicle to a job.

SageQuest also worked with Buckeye CableSystem to provide a path for data to flow from Mobile Control into another application already in place.

Results:

Integrating SageQuest GPS tracking software with their internal systems helped Buckeye CableSystem find additional ways to grow and excel in all areas of business, including:

  • Improving customer service and enhancing satisfaction.
  • Dispatching the right resources to each job based on technician skill level or nearest vehicle, ensuring more productive and efficient job assignments and faster completions.
  • Organized tracking of vehicle maintenance including automatic alerts when upcoming services are due.
  • Eliminating concerns about driver accountability, billing and payroll.
  • Reducing excess wear on vehicles.

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