Donald Martens & Sons Ambulance Services
Number of Vehicles: 89
Overall Corporate Goal:
To provide the most timely and quality service and best standards of care possible for the growing clientele and service areas.
Challenges:
The demands of a time-critical business and a rapidly growing fleet were becoming too difficult to manage efficiently. The company needed a reliable method to know exactly where their vehicles were without contacting them—especially for time critical patients. Identifying conflicts in the schedule, assisting the transport teams in finding difficult locations and tracking the maintenance of their vehicles were also crucial elements to their business. Lastly, there was no way to know if crew members were taking the most efficient routes.
Solution:
Donald Martens & Sons Ambulance Service, Inc. implemented SageQuest’s Mobile Control GPS vehicle tracking to receive insight into their fleet’s activities:
- A real-time map view simplified dispatching for emergency calls.
- Routing provided better results when the company expanded into territory unfamiliar to crew members.
- The tracking system satellite view lets the company know if the ambulance crew was at the right facility.
- Vehicle maintenance tools help provide safer transport with well-maintained vehicles.
Results:
- Dispatchers know about delays as soon as they become an issue and can re-route calls more effectively and more timely.
- Reduced downtime through utilizing a vehicle tracking system allows the ability to accept more jobs.
- There is less likelihood patients are kept waiting due to a lost driver and the overall quality of customer service has increased.
