Dispatchers
Dispatchers have a workforce on the move, with a schedule that starts at 8AM and is changing fifteen minutes later. Drivers running late, calling off work, or customer cancelling and rescheduling are just a few factors that play into the decision-making you need to make every moment.
Mobile Control makes the difference for dispatchers by delivering a clear, real-time picture of the team in the field. You can understand where drivers are on their schedule, if they are running behind, or who might be the best choice for an urgent call. And better yet, you don’t need to bother the driver to do it.
An urgent call comes in, and you waste time and resources end up sending a guy from across town. Later, you find out someone else was closer.
- Mobile Control’s Find Nearest function put you one click away from seeing the five or ten closest vehicles to a location, either by time or distance. From there, you can route the best choice to the urgent call—saving time, mileage costs and better satisfying the customer.
Technicians don’t always know how to reach the next job, or take the long route without knowing it.
- Our navigation tools let you quickly point and click to build a route for a driver on the fly and send it out via email or text message. For a day with multiple jobs, we can optimize the stops into the most efficient route to reduce your fuel and mileage costs.
Between billing, scheduling other programs, I already have too much running on my screen to add another application.
- SageQuest’s unique Web Service gateway creates fast and simple integrations with other back office systems, so you can share information from our system and others all on one screen.
Too much of the workday is spent checking-in with the field team to stay updated on their status and providing instructions.
- With a detailed, customizable map you have the answers before you need to ask the questions. You can also send quick messages via email or text message to the drivers in the field. Save time talking through driving directions by sending out routes from our routing tool.
