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Servpro of Washington DC

Servpro of Bethesda/Potomac has served the Washington D.C. metro area since 1979, offering fire and water damage cleanup and restoration services. Their goal is to help minimize the disruption to customers’ lives and quickly make it "like it never even happened."

Fire and Water - cleanup and Restoration, 15 vehicles

We’ve seen a huge improvement in our technicians knowing exactly where they’re going and getting there more quickly and more efficiently. As a result, our customer satisfaction levels have improved tremendously.

Carrie Bolt, Dispatch Manager
Servpro of Bethesda/Potomac

www.servpro.com



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Why They Needed GPS Vehicle Tracking:

Servpro needed the ability to maps routes, see our drivers’ locations, and re-route trucks on the fly. Previously they used Nextel’s cell phone system, but it was too unreliable. SageQuest was much easier to use; they could see the trucks’ locations instantly. Servepro does a lot of re-routing. The SageQuest system helps them get the closest truck onto the next job quickly and efficiently.

What Product Feature is Most Important:

Servepro use the maps constantly. The ability to add stops to routes and send messages to techs is also very useful. The Reporting feeatures oc MCO, automated reports, and the reports interface as a whole is important to them since documentation proves most effective in accountability.

Benefits Realized Through the Use of GPS Tracking:

The ablility to route techs, track techs and verify their location at any time has helped across the board. Customers are happier because Serv pro is able to tell them exactly when to expect technicians to arrive. This results in fewer customer disputes where a customer says the tech didn’t show up on time, because now Serv pro have reports that show arrival times at the job. There have also been instances where a tech say they are working, and Serv pro managers can see clearly that his home instead.

Savings Realized Through the Use of GPS Tracking:

As a result of better routing, Serv pro has generated savings on fuel costs. As a result of knowing the techs’ exact location, they’ve also generated savings on payroll costs.

Unexpected Benefits:

With SageQuest's solution, Serv pro was able to track and recover a stolen vehicle.