« Back to Case Studies Overview

Buckeye CableSystem, Inc.®

To meet the demand for excellence in customer service, it was fundamental to find a cost-effective method that would streamline operations and would benefit Buckeye CableSystem, its employees, and its customers.

Broadband Service Provider, 172 vehicles

What really set SageQuest apart was that they showed us the most comprehensive product from beginning to end —meeting our needs.

Denton Parson, Director, Operations
Buckeye CableSystem, Inc.®



Free Buyer's Guide for GPS Vehicle Tracking Solutions

See what is available in GPS vehicle management and get tips on how to choose the right solution.

See Mobile Control In Action

Interested in what Mobile Control can do for your business? Get a personalized demonstration and see for yourself.

Print

Challenge:

Daily service calls were dispatched to technicians automatically based on the air mile distance between jobs. With no way to verify drive time, mileage or wrench time, it was difficult to measure the efficiency of the in-house routing system and the productivity of the mobile workforce. This caused excessive fuel costs, unnecessary vehicle wear and unnecessary overtime expense.

Service calls were manually assigned based on the location of a technician’s current call, without considering the actual real-time location of the vehicle.

If a technician was on a lunch break or fuel stop, this often meant opportunities to route a closer technician were missed. This resulted in excessive driving with technicians frequently crossing paths.

Solution:

Buckeye CableSystem implemented SageQuest’s Mobile Control GPS tracking software to receive insight into their fleet activities which provided:

  • Real-time visibility into their fleet operations, allowing them to see a breadcrumb trail of each vehicle, including starts and stops throughout the day, engine idle time, speeding, and whether or not the technician entered or exited an unauthorized area.
  • Reports and Alerts used as monitoring tools, enabling them to better understand how long each type of ticket should take and the skill level of the technician needed for the job.
  • The ability to dispatch the closest vehicle to a job.

SageQuest also worked with Buckeye CableSystem to provide a path for data to flow from Mobile Control into another application already in place.

Results:

Integrating SageQuest GPS tracking software with their internal systems helped Buckeye CableSystem find additional ways to grow and excel in all areas of business, including:

  • Improving customer service and enhancing satisfaction.
  • Dispatching the right resources to each job based on technician skill level or nearest vehicle, ensuring more productive and efficient job assignments and faster completions.
  • Organized tracking of vehicle maintenance including automatic alerts when upcoming services are due.
  • Eliminating concerns about driver accountability, billing and payroll.
  • Reducing excess wear on vehicles.