Lide Industries

Challenge:

Lide identified several challenges that needed answers to help them reach their goals:

• Drivers needed to follow regulations from the U.S. Department of Transportation which mandates the number of hours they may operate their trucks. Supervisors needed a better way to audit and report those hours.
• Maintenance of their fleet needed to be tracked and managed in a more reliable manner.
• They needed more insight into driving behavior like speeding, especially with frequently oversized loads that travel across the country.
• There was no easy way to provide routes for their drivers or identify deviations from those routes.
• Customers demanded accurate arrival times and updates when plans changed.

Solution:

Linda and the team at Lide rely on several features to impact their service quality:

• Real-time location data helps them provide more accurate ETAs to internal staff and customers.
• The Travel & Stops Report identifies how long a driver has traveled in a specified time period, as well as where and when they traveled.
• Vehicle maintenance service plans are easily created with automated reminders triggered by time or vehicle mileage.
• Speeding alerts notify managers of an incident—allowing them to take immediate action on a violation of company policy.
• Routing tools build efficient routes between stops and Route Replay tools show a history of how well a driver stayed on the assigned route.

Results:

• Since implementing SageQuest’s Mobile Control solution, Linda knows drivers keep to DOT regulations, resulting in safer travel for her drivers and for others on the road.
• The trucks are better maintained causing less downtime.
• Customers are extremely pleased with Lide’s accuracy on ETAs.
• Drivers take the routes assigned by the company saving fuel, payroll hours, and excess wear and tear on the company’s semi trucks.
• Speeding tickets have been dramatically reduced and the company has the ability to monitor vehicle idle time.
• If a vehicle is unnecessarily idling, a manager is sent an alert and can notify the driver to turn the engine off.

Unexpected Benefit:

Within two months of implementing the SageQuest solution, one of Lide's semi trucks worth $110,000 was stolen. "When we called the police department, they were surprised we knew when the truck was moving, how fast it was going, and how long it was stopped. They could not believe we had this kind of information at our fingertips," said Hansen. "Without SageQuest, we would not have been able to recover the truck. We would have had no way of tracking it. It would have been completely stripped." - Linda Hansen, DOT Compliance and Safety Director