Mobile Control helps keep the guys a little more honest. Techs were taking their trucks on side jobs. Once we put in GPS that all stopped
Michelle Bengert, Operations Manager
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Challenge:
Operations Manager, Michelle Bengert and the MJ Frick team recognized several areas the company hoped would improve their quality of service:
- Scheduling each technician’s day more efficiently.
- Identifying the closest technician to a job to provide faster response for urgent calls and win new business.
- Providing immediate and accurate ETAs to customers who want to know what time a technician would arrive at their location.
- Verifying timecards and payroll by understanding exactly where each technician spends their day between on-site time and travel time.
Solution:
Michelle and her team use several key features every day, including:
- Real-time location to determine ETA and provide updates.
- Routing capabilities to map out each technician’s route for the day.
- Travel & Stops Reports to identify where a vehicle has been, the length of time spent at each stop, and if a vehicle left or entered an area defined by a GeoFence.
Results:
- MJ Frick Company has added new revenue to the business and has increased their customer base and their number of service contracts.
- There are less discrepancies on timecards, and payroll costs have decreased since technicians can no longer work side jobs on the clock or report extra hours they did not work.
- The company feels it has heightened the integrity of employees through the transparency provided by Mobile Control.
- Fuel and maintenance expenses have decreased, as technicians are taking more efficient routes and there is less wear and tear on the company vehicles.
