« Back to Case Studies Overview

State Alarm Inc.

As a leading provider of security and alert systems for commercial and residential customers, State Alarm continually strives to establish long term relationships with their customers through their commitment, experience, and expertise in the industry and by providing quality service in a quick and efficient manner.

Security and Alarm Systems, 23 vehicles

Mobile Control actually interfaces with our existing service software to relate new work orders with real-time location and find the right technician for the job.

Brenda Dull, Operations Manager



Free Buyer's Guide for GPS Vehicle Tracking Solutions

See what is available in GPS vehicle management and get tips on how to choose the right solution.

See Mobile Control In Action

Interested in what Mobile Control can do for your business? Get a personalized demonstration and see for yourself.

Print

Challenge:

Operations Manager, Brenda Dull is responsible for activity in the field and found herself facing several challenges to reach State Alarm Inc's goals:

  • Emergency calls needed quick and efficient responses, often requiring the closest technician to be located and dispatched to a site.
  • Service requests that arise during the day required dispatchers to re-route drivers or add new calls in the middle of a shift.
  • They wanted to find an easier method of tracking when customer locations were serviced for billing purposes.

Solution:

By utilizing SageQuest's Mobile Control solution, State Alarm made a drastic difference to their business in regards to dispatching decisions and fleet policies:

  • Mapping capabilities and alerts provided real-time data on each technician’s location, so the right tech could be dispatched to a call.
  • GeoFences and reports identified if drivers entered or exited unauthorized locations.
  • Mobile Control easily integrated with their back-end software to improve dispatching and see how work order hours compare with actual on-site time.

Results:

  • Dispatchers feel confident they are sending the closest technician to a job and no longer rely on drivers for their location.
  • Customer responce time enables most expedient response time possible.
  • The company has increased knowledge of their driver’s whereabouts and the length each job type should take to complete.
  • State Alarm is better able to audit revenues they should have generated as a result of work performed.