« Back to Case Studies Overview

The Complete Picture of
an Effective Mobile Workforce

...you guys have really pioneered the integration of workforce and GPS location...

Gary Withey, VP Tech Operations
Time Warner Cable, Albany, NY



Free Buyer's Guide for GPS Vehicle Tracking Solutions

See what is available in GPS vehicle management and get tips on how to choose the right solution.

See Mobile Control In Action

Interested in what Mobile Control can do for your business? Get a personalized demonstration and see for yourself.

Time Warner Cable Case Study

Gary Withey, VP, Technical Operations at Time Warner Cable, Albany, NY

In this video Gary shares how his best-in-class Time Warner Technical Operations team has achieved measured cost savings, productivity gains and increased customer satisfaction through the integration of ARRIS WorkAssure™ and SageQuest’s Mobile Control. Recorded live at the 2009 SCTE Cable-Tec Expo in Denver, Colorado, this is a must see video for multiple system operators wanting to improve workforce operations.

In this brief interview, Gary shares how his best-in-class team has experienced:

  • A remarkable on-time guarantee rate above 99%.
  • A significant increase in work orders completed per tech.
  • Hundreds of thousands in fuel savings.
  • Reduced repeat rate and truck rolls.
  • Improved key report intelligence.
  • Measurable reductions on environmental impact.