Get Complete Visibility with ARRIS Service Business Software and Mobile Control

More about the WorkAssure – Mobile Control Solution

WorkAssure provides a suite of service business software and field service management tools to remotely manage your cable or broadband team. By proactively managing service delivery and network integrity, WorkAssure reduces costs related to repeat calls and truck tolls.

Broadband Service Providers (BSPs) get deeper insight into the activity of their mobile workforce when they integrate WorkAssure with Mobile Control. This helps managers and executives make faster, more informed decisions.

Most recently, developers have used the two systems to more accurately match work order information with real-time vehicle activity. Working together, we’ve created specialized tools and reporting that gives BSPs an objective view of the field and the ability to reduce costs and increase productivity.

Big Benefits Save WorkAssure Users Big Time & Money

Customers who combine WorkAssure and Mobile Control get real-time mapping and real-time work order information. This improves dispatching efficiency and improves response time for customers. View and filter work orders on the map, find the nearest technician to an open work order, or see work orders assigned to any team member.

Bring together critical data from both systems for a single overview of your workforce.

• Compare work order status with what’s actually happening by linking real-time travel and stops with work order data
• Deliver key metrics like average idle time, travel times, onsite times and more – all broken down to meet your needs.