When Response Time and Safety Matter Most

Mobile Control increases visibility into field operations, making it easier to respond to critical events and outages, keeping your customers happy and your workforce safe in the field.



Businesses worldwide depend on SageQuest's GPS vehicle tracking solution to improve their mobile workforce's effectiveness.

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The Missing Piece to Mobile Workforce Effectiveness

Combining real-time location with workforce management information provides a complete picture of field activity that is more cost-effective and easier to manage.

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Critical Services Demand Critical Response

Whether it’s electricity, gas, water or all three, your customers demand services with minimum interruptions and fast response when a problem arises. Utility commissions and other regulatory agencies are just as demanding when performing reviews for rate increases or other requests. Your office may be layered with technology, but do you have the right systems to make the best critical response decisions?

Problem
Solution

Dispatchers must rely on dated information to make decisions despite continuous pressure for faster response times

Mobile Control’s real-time location of your technicians simplifies critical dispatch decision-making. See who is closest to an outage or urgent work order.

When technicians encounter a safety issue, they may not be able to communicate their location and ask for help

Real-time location information makes it easy to find a technician who is lost or disoriented from safety and dispatch help.

Critical alerts notify supervisors and dispatchers when technicians have been stopped longer than expected to identify potential safety issues without communication from the technicians themselves.

Supervisors don't have key insight to technicians to keep them productive and accountable

Our Travel & Stops report integrates with work orders to show supervisors exactly where technicians are spending their day—work order stops or otherwise.

The Work Order Variance report shows supervisors the difference between the reported time for a work order versus the actual time spent on site.

Real-time alerts make it easy for supervisors to allow dispatching from home while minimizing unauthorized vehicle use and unsafe driving behavior.

Optimizing Operations Demands More Visibility

Hundreds of technicians and thousands of work orders make visibility a challenge. You need a new way to manage resources

By integration with workforce management, Mobile Control creates a Work Order Summary report that shows executives how long work orders really take.

Our Management Summary report puts all key AVL metrics into a single view for easy comparison across key groups.

Use Control Center as a dashboard to get a quick review on performance using rankings, trends and customized benchmarks.

Technical operations supervisors lack the daily visibility to their technicians needed to keep them productive and accountable

Our Travel & Stops report integrates with work orders to show supervisors exactly where technicians are spending their day—work order stops or otherwise.

The Work Order Variance report shows supervisors the difference between the reported time for a work order versus the actual time spent on site.

Real-time alerts make it easy for supervisors to allow dispatching from home while minimizing unauthorized vehicle use and unsafe driving behavior.

Rising costs put pressure on the operating budget to do more with the same dollars

Our integration with workforce management systems creates visibility to make it easy to find ways to get more work done without more technicians or more overtime.

Our Fuel Card integration makes it easy to find fuel savings by identifying inefficient vehicles and driving behavior. Fuel savings across hundreds of vehicles justifies the ROI for many communications customers.

Managing risk and liability across a large-scale field organization is difficult and often expensive

Real-time location of your technicians makes it easy for dispatchers or supervisors to find a tech facing a safety issue and bring in the right resources.

Alerts and reports on driving behavior like speeding reduce your risk on the road.

AVL/GPS prevents vehicle and asset theft with real-time visibility and alerts on activities like towing or unauthorized movement.

Executives are under pressure to demonstrate a commitment to "going green" but don’t know where to start

A mobile workforce with hundreds of vehicles creates a big carbon footprint. Our Carbon Footprint report makes it easy to measure your workforce’s footprint and track progress to reducing it.